UK-based service desk that answers the phone — even at 02:00
Pooled or named-engineer cover, 24×7 on the Regulated tier, with response-time SLAs that fit P1 / P2 / P3 incident classes. Onboarding and offboarding happen in working hours, regardless of when HR sends the email.
Talk to a it support engineerWho this is for
Hybrid, multi-site, multi-timezone. You need IT support that doesn't close at 6pm London time.
Learn more →P1 incidents are clinical-safety issues. You need a number to ring at 02:00 with a person who picks up.
Learn more →You have one or two IT staff; you need overflow + nights + weekends. We slot in alongside your team.
Learn more →What's included
Ticketing & service desk
Email, web portal, phone — all routed into the same ticket system, all SLA-tracked.
Tier 1 / 2 / 3
Tier 1 triage in pooled service-desk; Tier 2/3 escalation to engineers who know your stack.
Hardware procurement & deployment
Vendor-neutral specification, build, ship, MDM-enrol, and out-of-box experience for your end user.
Onboarding / offboarding
From HR notice: 4 working hours to provisioned + welcome email; 4 working hours to deprovisioned + audit log.
Application support
Microsoft 365, Google Workspace, line-of-business apps. We'll learn your bespoke ones.
Remote & on-site
Remote-first; on-site dispatch for the things that need hands.
How we deliver
- Discovery — Service-desk shape, after-hours model, escalation tree, SLA tier.
- Design — Documented runbooks, IVR (or no IVR), pager rota, channel routing.
- Run — Cutover in a single weekend; no service window for users.
- Optimise — Monthly service review. Quarterly with named technical lead from the Business tier up.
Outcomes you can measure
Tier-specific SLAs at /service-levels/.
Tech stack we run
Standard pieces; we'll work with what you have if you prefer.
Ready to talk it support?
30-minute discovery call. No slide deck.
Book a consultation