Service · Managed IT

One team accountable for your endpoints, network and helpdesk

We run the day-to-day IT — endpoints, servers, network, M365 / Workspace administration, service desk — with SLAs your auditor will accept and a named technical lead from the Business tier up.

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Who this is for

Regulated buyers

Banking, financial services, healthcare — you need SLAs you can cite in an audit, evidence packs, and an IT supplier who shows up in your DORA register.

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Growing teams

Hiring fast, no time to build IT internally. We pick up endpoints, identity and helpdesk so your founders stop being on-call for password resets.

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Engineering consultancies

Geotechnical, civil, structural — we've run BIM file pipelines, licence servers and field-laptop fleets. The unusual stuff doesn't scare us.

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What's included

Endpoint management

Defender XDR / Intune / Jamf for laptops + workstations. Patching, encryption, asset inventory, JIT elevation.

Service desk

UK-based, ticketed, audited. P1 from 15 min on the Regulated tier; pooled or named-engineer cover.

Identity & access

Entra ID / Authentik SSO with WebAuthn enforcement; quarterly access reviews with diff-able evidence.

Network & WiFi

Switching, WiFi, VPN / ZTNA, dual-carrier internet with BGP failover where you have the spend.

M365 / Google Workspace administration

Tenant configuration, mailbox & group lifecycle, Copilot / Gemini governance, retention policy enforcement.

Onboarding / offboarding

4 working hours from HR notice. Termination propagation evidenced in the audit log.

Hardware lifecycle

Procurement, deployment, refresh planning, secure disposal with WEEE certificates.

How we deliver

  1. Discovery — 30-min call, 90-min architecture review. We map the current state and pick the parts you'd most like to stop owning.
  2. Design — Written runbook for each service in scope. You sign off before any change to production.
  3. Run — Service desk live within 2 working weeks for most clients. Tier matched to your compliance need.
  4. Optimise — Quarterly service review — metrics, evidence, what we'd like your sign-off to change.

Outcomes you can measure

<15 minP1 response on the Regulated tier
4 hTermination propagation SLA
99.95%Endpoint availability target

Tier-specific SLAs at /service-levels/.

Tech stack we run

Standard pieces; we'll work with what you have if you prefer.

Microsoft Defender XDR Intune Entra ID Authentik Microsoft 365 Wazuh PRTG Zabbix

Ready to talk managed it?

30-minute discovery call. No slide deck.

Book a consultation